2. Model and serial number of the appliance
Is the item the correct part type, but a different part number?
If yes, then the part may have been updated by the manufacturer. If you have any questions please contact us with the following information:
1. Name (of the person that this order is under)
2. Model and serial number of the appliance
3. Part received
Please use eBay's Hassle-Free Returns Center. Find the item in My eBay and select "Return this item" from the "More actions" drop-down menu. You can create a return within your order on eBay and they'll provide all the necessary instructions. You have 30 days after placing your order to return the part to us.All returns must include the original packaging. Warranty claims, exchanges, and/or refunds cannot be processed without ALL original materials being returned, including original packaging. All returns are subject to evaluation. All returns must include a copy of your packing slip, order number, or RMA number. Pack your return securely in the original box or package. If you have any questions, please contact us.
Refunds will be credited within 3 to 5 business days after receiving the return to our warehouse in Chandler, AZ . Once we've received and processed the return, we will refund the applicable amount less any Recovery Fees (see details below) for the amount you paid for the item(s), plus any applicable sales tax or shipping.
Parts that have physical evidence of being installed and/or do NOT have the original packaging, may receive a 50% refund at our discretion.
Item(s) returned without original materials:
If an order is returned missing parts/pieces or materials that were sent with the order, a refund will not be granted.
Item(s) sold without manufacturer packaging:
Some item(s) are sold without packaging, or are simply bubble-wrapped. Some Samsung, LG, Whirlpool, and other parts are shipped to us without packaging from the manufacturer. We then package the item in a box of our own. If the item(s) are sold without packaging, the above will not apply to your order, contingent upon being returned in the original condition. The Basic Recovery Fee will still apply.
Installed electrical parts cannot be returned. Any part that connects to an electrical circuit is considered an electrical part. Any electrical item(s) returned with scratched electrical spades will be considered installed and no refund will be issued.
Abuse of Return Policy:
Luna Parts, LLC reserves the right to refuse to sell to any person for any reason not prohibited by law, including, but not limited to, the abuse of its return policy.
Part Number Disclaimer Manufacturers update part numbers often and without notice.
Luna Parts, LLC will ship the most up-to-date part number per the manufacturer. If you receive a different part number than what was ordered, you can safely assume you are receiving an updated part number due to the previous part number being discontinued. If there is any question, please contact us.
Wondering how the part measures?
We do not give any measurements of the parts. If you would like to confirm the right part that fits your appliance, search for your appliance's Model Number in the description. If your Model Number is not there, please contact us via the link at the bottom of the page and we will be happy to help find the part for you.
Basic Recovery Fee:
All returns are subject to a 20% recovery / restocking fee, contingent on the item(s) being returned in the original condition with the original packaging.
Just click on the Pay Now button to complete your transaction.
We only accept PayPal. If you use a Credit or Debit Card, it will be processed via PayPal.
This may take up to 24 hours to post to our system.
Payment Timing: Payments must be received within 3 days of purchase commitment. If no payment is received, an Unpaid Item Dispute/Case will open automatically against you
Thanks for shopping with us. We appreciate your business!
We operate full time in Chandler, Arizona from 8:00am to 5:00pm Arizona Time Monday through Friday. Please don't hesitate to contact us for any reason.
Messages will be answered the same day, or the next Business Day.
We do not give out any personal information i.e. phone numbers, email addresses, names, etc.All of your questions will be answered via messages. We are here to help.
Luna Parts, LLC
Click here to email us
Chandler, AZ 85226
"The right part at the right price"