Shipping & Handling
Default Shipping Cost or Free
shipping cost or free shipping service is only for the lower 48 United
States by UPS Ground or USPS. Other areas or needs other shipping ways,
please contact us.
from Guam, Puerto Rico, Virgin Islands, American Samoa, Alaska, Hawaii,
PO Boxes, APO/FPO addresses or other countries/areas, there
WILL be extra shipping costs, please contact us for more detailed
make sure your address is valid for both UPS and USPS services. Any
costs incurred because of incorrect or undeliverable address should be
undertaken by buyer.
Handling Time: Shipping
is usually made in 1-3 business days after payments cleared. Orders are
processed from Monday-Friday; Not on the weekends & public holidays.
Sales tax /
Customs duties: Any
sales taxes or Customs duties are not included. If came out, they must
be undertaken by the buyer. Sales Tax of 8% will be applied for orders
shipped within the state of California.
Shipping: Email or
call us First! We will work with you to get the case resolved in the
Return / Refund
If you are not 100% happy with your
purchase, please contact Us. Please don't directly opened a request or
case without informing us, or else, we will do some discounts on the
warranty and other sales-services later on. Hope for your understanding.
Returns & Exchanges
returns must be made within 30 days of delivery date. Items must be in
new, unused condition, with all original materials included with the
shipment. A partial refund may be applied for opened or damaged items,
depending on the condition.
returned under the buyer’s remorse: The return shipping fee must be
covered by the buyer; The original shipping cost will also be deducted
from the refund. 15% restocking fee of the items purchase price will be
that are the result of our seller's error: Buyer will receive a full
refund of the item as well as shipping charges
returns require a RA (Return Authorization) number that will be given by
our seller. Please contact with us at first for more details.
Defective & Damaged Products
product was received damaged or not as described, please send us some
pictures or videos, so we could well understand your problem, then solve
them for you ASAP. Besides, it's much helpful for us to claim with UPS,
remind our related department to pay much more attention to packaging
later on. Hope for your understanding.
or refund of defective or damaged products can only be returned in
exchange for the exact same product, or else, the purchase price will be
refunded back to your original payment method.
an item is received damaged, customer service must be contacted within 7
days of receiving your item. All returns require a RA (Return
Authorization) number as above.
preferred only with a confirmed address. We want you to feel secure
in your purchase. Keep everything within PayPal and eBay protects
both buyer and seller.
eCheck Issues: Payments
via eCheck do not clear immediately. Usually you will wait 5-7 days
after checkout for it to clear. Then we will arrange shipments for
Warranty & Feedback
months' warranty for the machines, not for the consumables. We stand
behind our products all the item, so even if your warranty period has
expired, you can still seek for service or technical support from us
with low cost.
warranty shipping cost to us is responsible by buyer.
shipping cost to buyer is responsible by the seller.
committee to the customer satisfaction and want to bring you the best
purchase experience. If there is any problems, please contact us ASAP.
If not, please leave us a positive feedback as it's very important for
us. Thanks very much.